[DogParkList] Re: RE: MacLoggerDX and Keyspan [Incident 020920-000000]

[B. Scott Andersen]

I have filed a bug report with the malloc/free error messages
from the console log. Anyone else who can conjure evidence or
debugging information that might be helpful to Keyspan should
probably collect it and forward it using their comments/help
request forum.

-- Scott

--On Friday, September 20, 2002 9:50 PM -0400 Don Agro <dagro@dogparksoftware.com> wrote:

> I'm sorry to say that this was Keyspan's response to my support  request...
>
> On Friday, September 20, 2002, at 07:09  PM, support@keyspan.com wrote:
>
>> Recently you requested personal assistance from our on-line support
>> center. Below is a summary of your request and our response.
>> We will assume your issue has been resolved if we do not hear from you
>> within 336 hours.
>> Thank you for allowing us to be of service to you.
>>
>>
>> Subject
>> ---------------------------------------------------------------
>> A few of my customers (a very small percentage) are having problems
>> with seri...
>>
>>
>> Hello,
>>
>> At this time there are no know issue with our adapter in n OS X
>> platform. I would like to suggest that you nake sure that you are
>> running the the correct driver are OS X. Please visit our web site for
>> the driver.
>>
>> http://www.keyspan.com/downloads/
>>
>> Customer (Don Agro) - 09/20/2002 05:29 AM
>> A few of my customers (a very small percentage) are having problems
>> with serial IO on the USA-19W under OS X (all versions) with several
>> applications including my MacLoggerDX, are there any known driver
>> conflicts that we should look for ?
>>
>>
>> Question Reference #020920-000000
>> ---------------------------------------------------------------
>>             Product: High Speed USB Serial Adapter (USA-19W)
>>            Category: Installation Issues
>> Contact Information: dagro@dogparksoftware.com
>>        Date Created: 09/20/2002 05:29 AM
>>        Last Updated: 09/20/2002 04:09 PM
>>              Status: Waiting
>>         KSFAQNumber:
>>    Operating System: Mac OS X
>>
>>
>> If your issue remains unresolved, please update this question at
>> http://keyspan.custhelp.com/cgi-bin/keyspan.cfg/php/enduser/
>> acct_login.php?p_userid=dagro@dogparksoftware.com&p_next_page=myq_upd.p
>> hp&p_refno=020920-000000&p_created=1032524963
>
>
>
> 73 Don Agro VE3VRW
>
> D o g   P a r k   S o f t w a r e   L t d .
>
> email: dagro@dogparksoftware.com
>    www: http://www.dogparksoftware.com
>
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>



B. Scott Andersen    | "Magic is real, unless declared integer."
bsandersen@mac.com   | -- The collected sayings of Wiz Zumwalt
Acton, Massachusetts | Amateur Radio ==> ne1rd
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