[DogParkList] MacLoggerDX Keyspan Support

Don Agro dagro@dogparksoftware.com
Sat, 5 Oct 2002 07:47:48 -0400


In a burst of optimism, Keyspan has decided to close the USA 19 bug:

> From: support@keyspan.com
> Date: Sat Oct 5, 2002  4:16:22  AM America/Montreal
> To: dagro@dogparksoftware.com
> Subject: [Incident 020920-000000] A few of my customers (a very small 
> percentage) are having problems with seri...
>
> We have not heard from you concerning your request for support in the
> 336 hours since we sent you a response. Consequently, we have changed
> the status of your question to SOLVED.
>
>
> Question Reference #020920-000000
> ---------------------------------------------------------------
>             Summary: A few of my customers (a very small percentage)
>                      are having problems with seri...
>             Product: High Speed USB Serial Adapter (USA-19W)
>            Category: Installation Issues
> Contact Information: dagro@dogparksoftware.com
>        Date Created: 09/20/2002 05:29 AM
>        Last Updated: 10/05/2002 01:16 AM
>              Status: Solved
>         KSFAQNumber:
>    Operating System: Mac OS X
> Hello,
>
> At this time there are no know issue with our adapter in n OS X 
> platform. I would like to suggest that you nake sure that you are 
> running the the correct driver are OS X. Please visit our web site for 
> the driver.

I reminded them that the issue is not solved...

> This issue is FAR from solved, most of my customers had to dispose of 
> the USA 19 and switch to the Twin serial adapter which does work under 
> OS X. In all cases the 19 worked in OS 9 but was setting or clearing 
> the high bit of some bytes under OS X. BTW if there are no known 
> issues with the driver - why is it still beta ?



73 Don Agro VE3VRW

D o g   P a r k   S o f t w a r e   L t d .

email: dagro@dogparksoftware.com
   www: http://www.dogparksoftware.com