[meteorite-list] Lost packages

[JKGwilliam]

I guess what it all boils down to is you have to decide if you're a 
business man whose goal is to make a profit (and develop happy customers in 
the process), or if you're goal is to turn over merchandise whether or not 
you make a profit.  If you decide to be a businessman, you should take the 
proper steps to protect yourself financially by requiring insurance and 
tracking on every package you ship.  If a customer elects to not pay for 
insurance, he can purchase his goods somewhere else or give you a statement 
in writing that he won't hold you liable for items lost during shipping. In 
the case of the latter, you will probably loose the customer anyway because 
any customer that looses money is an unhappy customer.

There's one dealer I'm aware of that offers FREE shipping if you buy a 
certain $$ amount of specimens from him.  He must be crazy, right?  Yeah, 
crazy like a fox.

Why are so many people willing to risk the loss to save a few bucks on 
insurance?  Trackable shipping and insurance just make good business sense.

Best,

John Gwilliam

At 10:35 PM 2/13/2005, Rob Wesel wrote:
>I run into this a fair amount as well and it is a tough decision, the cost 
>of a customer versus the cost of the lost parcel.
>I believe it is not on you to refund the loss but it may be worth doing in 
>the long run.
>My largest loss was $750.00 and I refunded it and still lost the customer.